AVP - International KYC Outsourcing Hub (Emiratized role)

Responsibilities

• Lead and manage the UAE-based Asia KYC Outsourcing Hub covering Singapore, Labuan, Hong Kong and China.
• Oversee end-to-end execution of KYC onboarding, trigger-event reviews and periodic reviews for Corporate, FI and NBFI clients.
• Supervise centralized Maker/Analyst and Checker functions, ensuring quality, accuracy and timely delivery.
• Ensure adherence to Group KYC guidelines, UAE and jurisdictional AML/CFT regulations.
• Monitor workloads across local and offshore teams; optimize resource allocation and meet SLAs/TATs.
• Provide subject-matter expertise on Asian market KYC requirements, regulatory changes and best practices.
• Build strong stakeholder relationships with Relationship Managers, Compliance, Legal, Operations and regulators.
• Drive process improvements, automation and system enhancements (e.g., FeneX) to improve efficiency and quality.
• Prepare and deliver MI and KPI reporting; identify corrective actions and present recommendations to senior management.
• Recruit, mentor and develop a high-performing team; conduct performance reviews and succession planning.

Requirements

• Bachelor’s degree in management, banking or finance (or equivalent)
• Minimum 7 years KYC/AML experience
• Proven experience in Asian markets (Singapore/Hong Kong/China/Labuan)
• Strong leadership and people management skills
• In-depth knowledge of AML/CFT regulations and KYC policy frameworks
• Experience with KYC onboarding and periodic review workflows
• Familiarity with KYC systems and digital onboarding tools (e.g., FeneX)
• Excellent stakeholder engagement and communication skills
• Strong analytical skills and attention to detail
• Ability to work in a fast-paced, matrixed environment

Preferred Qualifications

• Certifications such as CAMS, ICA or equivalent
• Experience running outsourced or centralized KYC hubs
• Project or change management experience
• Experience implementing automation or transformation initiatives
• Arabic language skills (advantageous)

Benefits

• Competitive salary and benefits package
• Health and medical insurance coverage
• Annual leave and statutory entitlements
• Opportunities for career development and internal mobility
• Exposure to regional markets and senior stakeholders

About the Company

First Abu Dhabi Bank (FAB) is the UAE's leading bank, offering a diverse and inclusive workplace that blends international experience with deep local expertise. FAB supports career growth through strong managerial relationships, a culture of collaboration, and opportunities to work on strategic regional initiatives. The AVP – International will be based in Abu Dhabi and will play a key role in delivering FAB's Target Operating Model and outsourcing strategy for KYC operations across Asia.