Zoo Veterinary Clinic Receptionist

Responsibilities

• Serve as the first point of contact for staff, zoo personnel, and external clients.
• Handle incoming calls and emails regarding animal care appointments, emergencies, and general inquiries.
• Schedule and coordinate appointments for routine check-ups, procedures, and urgent care cases.
• Maintain and update medical records, appointment logs, and animal care schedules.
• Manage the reception area to ensure it remains clean, organized, and professional.
• Handle billing, invoicing, and basic payment processing.
• Communicate effectively with veterinarians and technicians to relay schedule changes.
• Monitor clinic inventory levels for front-desk supplies and place orders as required.
• Adhere to clinic policies, safety procedures, and biosecurity protocols.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in a veterinary, medical, or administrative role.
• Proficiency in appointment software and multi-line phone systems.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfort working in an animal care environment, including exposure to exotic species and animal dander.

About the Company

Emirates Park Zoo is a premier destination in Abu Dhabi, dedicated to animal welfare, conservation, and providing unique educational experiences for visitors.