Xfinity Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices and BYOD.
• Guide customers through device setup, connectivity options, and wearable device pairing.
• Troubleshoot and resolve complex device or service issues and manage technical escalations.
• Educate customers on mobile features, accessories, and add-ons to enhance their experience.
• Assist with data transfers, password resets, and SIM/eSIM configurations.
• Support store operations including merchandising, inventory organization, and equipment returns.
• Fulfill on-demand deliveries and pickups while identifying upselling opportunities.

Requirements

• High School Diploma or GED.
• 0-2 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to perform technical troubleshooting for mobile devices and services.
• Customer-focused mindset with a commitment to delivering exceptional service.

Preferred Qualifications

• Experience in a retail or customer service environment.
• Enthusiasm for mobile technology and consumer electronics.
• Ability to work collaboratively in a fast-paced team setting.

About the Company

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines.