Xfinity Retail Service Associate

Responsibilities

• Provide a high-quality customer experience through mobile device activation and setup
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Troubleshoot and resolve complex mobile device or service issues and escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Support retail operations including merchandising, inventory organization, and store resets
• Facilitate equipment returns, device swaps, and warranty claims in compliance with company policy
• Fulfill on-demand deliveries and pickups while identifying upselling opportunities

Requirements

• High School Diploma or GED
• 0-2 years of relevant experience in retail or customer service
• Ability to perform mobile device troubleshooting and technical support
• Strong communication skills and a customer-focused mindset
• Proficiency in learning new digital tools and technology

About the Company

Comcast is a Fortune 50 leader in media and technology, driving innovation to create the world's best entertainment and online experiences. We bring cutting-edge products and services to life for millions of customers every day through a diverse and talented workforce.