Xfinity Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including BYOD, tablets, and wearables
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Troubleshoot and resolve complex device or service issues and manage technical escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configurations
• Perform in-depth diagnostics and process returns, exchanges, or warranty claims
• Support store operations including merchandising, inventory management, and maintaining visual standards
• Fulfill on-demand mobile deliveries and pickups to ensure smooth customer handoffs

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work between multiple retail locations in Tucson, AZ (floating role)
• Strong communication, teamwork, and customer-focused skills

About the Company

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.