Xfinity Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations and customer education
• Troubleshoot and resolve complex device or service issues and handle mobile escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Perform in-depth diagnostics to identify and resolve technical issues
• Maintain store visual standards, including clean counters, walkways, and organized inventory
• Support operational tasks such as store resets, merchandising, and equipment returns
• Fulfill on-demand deliveries and pickups while identifying opportunities to upsell accessories

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Experience with mobile device troubleshooting
• Strong customer support and communication skills
• Ability to work effectively in a team-oriented retail environment

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.