Xfinity Retail Service Associate

Responsibilities

• Deliver a white-glove experience for mobile device activations, including BYOD, tablets, and wearable devices
• Provide technical troubleshooting and diagnostics for complex device or service issues
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Manage mobile escalations, account security, and warranty claims or replacements
• Support store operations including merchandising, inventory organization, and equipment returns
• Maintain a clean and professional store environment to ensure optimal customer experience

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Strong customer support and communication skills
• Ability to perform mobile device troubleshooting and technical diagnostics
• Proficiency in workplace organization and teamwork

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.