Xfinity Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including new devices and BYOD.
• Educate customers on device features, accessories, and add-ons to enhance their experience.
• Troubleshoot and resolve complex mobile device or service issues and handle escalations.
• Assist customers with technical tasks such as data transfers, password resets, and SIM/eSIM configuration.
• Support store operations including merchandising, inventory organization, and maintaining visual standards.
• Facilitate express transactions such as device swaps and equipment returns.

Requirements

• High School Diploma or GED.
• 0-2 years of relevant work experience.
• Ability to perform mobile device troubleshooting and technical diagnostics.
• Strong customer education and communication skills.
• Proficiency in maintaining workplace organization and professional integrity.

About the Company

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines.