Xfinity Retail Service Associate

Responsibilities

• Provide a high-quality customer experience during mobile device activations and setup
• Educate customers on device features, accessories, and connectivity options
• Troubleshoot and resolve complex mobile device or service issues and escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configuration
• Perform in-depth diagnostics to identify and resolve technical problems
• Support store operations including merchandising, inventory organization, and equipment returns
• Fulfill on-demand mobile deliveries and pickups accurately

Requirements

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to perform mobile device troubleshooting
• Strong customer education and communication skills
• Proficiency in technical problem-solving and device configuration

About the Company

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of disciplines.