Xfinity Retail Service Associate

Responsibilities

• Provide a white-glove experience for mobile device activations, including BYOD, tablets, and wearable devices
• Educate customers on device features, accessories, and add-ons to enhance their experience
• Troubleshoot and resolve complex mobile device or service issues and manage technical escalations
• Assist customers with data transfers, password resets, and SIM/eSIM configurations
• Perform in-depth diagnostics and process returns, exchanges, or warranty claims in compliance with company policy
• Maintain store visual standards, including merchandising, product placement, and inventory organization
• Support operational tasks such as fulfilling on-demand deliveries and processing equipment returns

Requirements

• High School Diploma or GED
• 0-2 years of relevant experience in customer service or retail
• Strong mobile device troubleshooting skills
• Proven expertise in customer service and communication
• Ability to work in a fast-paced, team-oriented environment

About the Company

Comcast brings together the best in media and technology to drive innovation and create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of industries and offer diverse career opportunities across a wide range of disciplines.