Workshop Controller

Responsibilities

• Proactively manage the GVS process from planning and arrival through to invoice and claim closure
• Manage and plan workshop and support resources to optimize productivity
• Hold daily production meetings to plan workload and resource allocation
• Ensure service and repair work meets time and quality standards
• Support Customer Service Representatives (CSRs) and Technician Supervisors in line with standard OTI processes
• Monitor staff performance against role requirements and personal objectives
• Identify competency gaps and provide appropriate training and periodic competence assessments
• Manage customer expectations and drive workshop profitability and job productivity targets

Requirements

• City and Guilds, NVQ 3, or equivalent qualification in HGV Vehicle Technology
• Proven experience working within a commercial vehicle/HGV workshop
• Previous experience in a team leadership or supervisory role
• Full knowledge of VOSA requirements and the MOT testers manual
• Strong understanding of workshop KPIs
• IT literacy and ability to use internal systems and processes

Benefits

• Salary up to £50,000 DOE with a 10% KPI bonus
• 7% matched pension scheme
• 25 days holiday plus Bank Holidays, increasing with service
• Workperks scheme providing various retailer discounts
• Cash back health scheme

About the Company

Renault Trucks is part of the Volvo Group, a global leader in sustainable transport solutions. We are committed to shaping the future of efficient, safe, and sustainable transport. As part of a team of 10,000 professionals, you will work in a culture of care, inclusiveness, and empowerment, helping to drive the transition toward a net-zero society.