Workplace Experience Ambassador

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism
• Anticipate client needs and deliver personalized, thoughtful service
• Maintain client preference profiles to tailor experiences
• Serve as the central point of contact for client requests and concierge services
• Coordinate catering for meetings and events
• Conduct regular floor walks to ensure common areas are clean and organized
• Monitor and restock office supplies and manage printers
• Gather and analyze client feedback to enhance services
• Guide clients and guests safely during emergency situations

Requirements

• High School Diploma required
• Experience in client-facing or hospitality roles in a corporate setting
• Strong communication, organization, and problem-solving skills
• Ability to lift/move 40–60 lbs.
• Ability to stand, walk, bend, or kneel for extended periods

Preferred Qualifications

• Degree in hospitality or a related field
• Hospitality or customer service certification

Benefits

• Medical, Dental, and Vision insurance
• 401k with matching
• Paid Time Off
• Commuter Transit and Parking
• Various insurance options including Life, Accident, and Critical Illness
• Education and Entertainment discounts

About the Company

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries across the globe. Their services include Mailroom Management, Office Services, and Document Processing for various professional sectors.