Working Student Customer Experience

Responsibilities

• Support the setup, maintenance, and optimization of customer feedback programs (e.g., NPS, CSAT) using Qualtrics
• Assist in designing, testing, and deploying surveys across channels
• Monitor response rates, feedback volume, and data quality
• Support the analysis of customer feedback data to identify trends and pain points
• Help structure findings into clear summaries, reports, and presentations
• Support the maintenance of automated dashboards
• Prepare regular weekly and monthly reports for internal stakeholders

Requirements

• Currently enrolled as a student
• Analytical mindset with strong attention to detail
• Interest in customer experience, data analysis, and digital products
• Experience working with Excel is a plus
• Structured, reliable, and proactive way of working
• Strong communication skills and willingness to learn
• Hands-on mentality and curiosity to explore data and customer behavior

Benefits

• Countless learning and development opportunities via our C&A academy
• 20% employee discount in C&A stores
• Mental health and wellness program
• International and inspirational working environment
• Positive working atmosphere and open feedback culture

About the Company

C&A is one of Europe’s leading fashion retailers with over 1,300 stores in 17 European countries. We are an omnichannel fashion retailer focused on providing quality and long-lasting fashion at affordable prices.