Working Student - BPO Steering & Quality Customer Service

Responsibilities

• Prepare and evaluate operational key performance indicators (KPIs) through data analysis
• Create performance reports and support process automation initiatives
• Handle operational tasks and communicate with international service providers
• Support quality management processes within the customer service department
• Manage administrative tasks related to system access for external employees

Requirements

• Currently enrolled student in Business Administration, Economics, or a similar field
• Strong numerical understanding, analytical mindset, and IT affinity
• Proficiency in MS Office, particularly MS Excel
• Good English language skills
• High motivation with a fast and accurate way of working
• Ability to work well in a team and handle detailed analyses
• Previous practical experience in customer service or a customer-oriented company is a plus

About the Company

ABOUT YOU is one of Europe's fastest-growing e-commerce companies. With locations in Hamburg and Berlin, we bring fashion and technology together. Our mission is to rethink online shopping and make it more personal. We value flat hierarchies, direct communication, and pragmatic decision-making in a culture that embraces diversity and inclusion.