Workforce Management Operations Partner Lead

Responsibilities

• Act as the primary interface between Workforce Management and Operations to ensure WFM disciplines are adopted and applied in decision-making
• Translate complex WFM insights and jargon into clear, actionable operational trade-offs
• Shift Operations from reactive, short-term decisions toward planned, data-driven execution
• Constructively challenge senior leaders when decisions undermine workforce plans or scalability
• Mentor and coach Intraday and Scheduling Specialists to improve decision quality and professional development
• Drive the adoption of new WFM playbooks and frameworks across different operational units

Requirements

• 2–4 years of experience in Workforce Management or Operations within high-volume environments
• Knowledge of Financial Services operational environments, specifically KYC or FinCrime
• Strong analytical reasoning skills with the ability to identify leading and lagging indicators
• Proven experience in stakeholder management and driving change management initiatives
• Understanding of schedule optimization and WFM principles (e.g., Erlang, Shrinkage, Occupancy)
• Ability to work flexibly, including weekends or public holidays as required

About the Company

Wise is a global technology company on a mission to build the best way to move and manage the world’s money. We are creating an entirely new network for the world's money that is fast, easy, and transparent for everyone, everywhere.