Workforce Management Advisor

Responsibilities

• Analyse workforce data to identify trends, risks, and opportunities for improved labour planning and forecasting
• Provide guidance to operational teams on efficient scheduling practices to reduce overtime and third-party labour use
• Act as a trusted advisor to site and operational leaders on workforce management systems, processes, and policies
• Deliver reporting and dashboards on key workforce metrics, including labour cost, utilisation, and overtime
• Support troubleshooting and issue resolution across workforce management systems and processes
• Ensure workforce systems and processes are aligned to agreed business rules and compliance requirements
• Contribute to system improvements, process reviews, and continuous improvement initiatives
• Provide training and support to end users to ensure competency in WFM tools and processes

Requirements

• Experience in workforce management, rostering, payroll, or workforce analytics
• Strong analytical skills with the ability to interpret and present workforce data clearly
• Experience working with WFM systems such as UKG, Kronos, Humanforce, or similar
• Understanding of labour cost drivers, scheduling principles, and operational workforce planning
• Strong stakeholder engagement skills with the ability to influence operational teams
• A continuous improvement mindset and proactive approach to problem solving

Preferred Qualifications

• Experience in remote, site-based, or multi-site operational environments (e.g., mining, resources, facilities management, or healthcare)
• Exposure to reporting and dashboard tools such as Power BI
• Experience supporting system implementations or process improvement initiatives

Benefits

• Competitive salary and comprehensive benefits package
• Opportunities to be recognised through ISS reward and recognition programs
• Career growth within a global organisation offering ongoing learning and development
• Access to wellbeing support, including wellbeing webinars and a Financial Wellbeing Hub

About the Company

ISS is a leading workplace experience and facility management company. We provide placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable, delivered to high standards by people who care.