Posted 15 hours ago
Workforce Analyst Agent
Datamark, Inc.Workforce Analyst Agent
Perks & benefits
TransportationPaid Leave
Requirements
Bachelor's degree preferred, 1+ years WFM experience, Proficiency in WFM software, Strong analytical skills, Microsoft Excel proficiency
Skills
ExcelData Analysis
About the role
Responsibilities
- Analyze historical call volume data and forecast future trends
- Create and maintain staffing schedules to meet service level agreements (SLAs)
- Monitor real-time call center operations and make adjustments as necessary
- Collaborate with management to identify areas for improvement in workforce performance
- Generate reports to communicate workforce metrics and performance levels to stakeholders
- Assist in the development and implementation of workforce management strategies to enhance efficiency
Requirements
- Bachelor’s degree preferred
- At least 1 year of WFM experience
- Proficient in workforce management software and data analysis tools
- Strong analytical skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Excel and data visualization tools
- Knowledge of contact center operations is a plus
Benefits
- All law benefits provided
- Cafeteria
- Weekly pay
- Paid training
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Datamark, Inc. · Ciudad Juárez