Workforce Administrator

Responsibilities

• Complete and manage schedule exceptions and adjustments on a daily basis
• Ensure accuracy and timeliness of data by responding to time-off requests and schedule changes
• Monitor all Real-Time and Intra-Day activities to ensure operational goals are met
• Track and manage contact centre schedule adherence
• Conduct analysis and recommend solutions for real-time performance opportunities
• Prepare and distribute daily, weekly, monthly, and ad-hoc reports to Management
• Develop strong working relationships to ensure efficient problem solving

Requirements

• Senior Certificate or higher
• 18+ months of customer service experience in related positions
• Excellent verbal and written communication skills
• High accuracy and exceptional attention to detail
• Strong basic math skills
• Ability to pass an in-house Excel skills-based test
• Above average punctuality and personal attendance

About the Company

takealot.com is a leading South African online retailer and a hyper-growth e-commerce company. We are a dynamic, entrepreneurial team focused on delivering a world-class customer experience through innovation and execution.