Work Order Entry Clerk

Responsibilities

• Ensure client work orders are entered into the system accurately and in a timely manner
• Maintain close liaison with supervisors and lab staff to ensure smooth service delivery
• Identify and resolve internal and external problems as they arise
• Adhere to all Standard Operating Procedures and safety regulations
• Provide timely follow-up on client enquiries, requests, and "on hold" work orders
• Greet customers courteously, determine their needs, and direct them to the appropriate personnel
• Process various paperwork and manage incoming mail or packages
• Maintain a positive work environment through active team participation and quality customer service

Requirements

• Previous experience with data entry systems
• Proficiency in Microsoft Office Suite
• Excellent English communication skills (written and verbal)
• Strong interpersonal, organizational, and customer service skills
• Ability to sit or stand for up to 7.5 hours per shift
• Manual dexterity for repetitive data entry tasks
• Flexibility to work day, afternoon, or graveyard shifts, including weekends, as the facility operates 24/7

Preferred Qualifications

• Administrative Assistant training
• Business degree

About the Company

ALS is a global leader in testing, providing comprehensive solutions to clients across a wide range of industries. With over 20,000 team members in 70 countries, we use advanced technologies and innovative methods to help our clients leverage data-driven insights for a safer and healthier world.