Wholesale Operations Coordinator

Responsibilities

• Process and manage wholesale outbound orders in SAP from entry to fulfillment
• Maintain an accurate order book and provide visibility using SAP, BI tools, and Excel reports
• Build and analyze Excel files using Pivot Tables, VLOOKUP/XLOOKUP, and data reconciliation
• Manage customer-specific delivery SOPs and compliance requirements
• Monitor demand to support accurate production planning
• Partner with Distribution, Logistics, and Account Management teams to minimize delays and ensure order accuracy
• Deliver best-in-class customer service by managing inquiries, issues, delays, and claims
• Identify sales opportunities through product and operational support

Requirements

• Fluent in French and English (English is the primary business language)
• Strong proficiency in Microsoft Excel, including large datasets, formulas, pivot tables, and lookups
• Excellent organizational skills and strong attention to detail
• High confidence using Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Strong written and verbal communication skills with a customer-focused mindset
• Positive, proactive attitude with strong curiosity and adaptability

Preferred Qualifications

• Customer service experience in wholesale or supply chain
• Experience using SAP or other ERP systems

About the Company

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under signature brands including ALDO and Call It Spring, and serve as a core footwear partner for Sperry in North America. Our diverse portfolio includes household names such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS.