WFM Capacity Planning Senior Analyst

Responsibilities

• Own the end-to-end capacity planning process, including setting standards for planning horizons and methodology
• Build sophisticated forecasting models using statistical techniques and tools like Python, R, and SQL
• Partner with Finance to reconcile operational staffing models with corporate financial targets and rolling forecasts
• Lead demand validation discussions with senior leaders to challenge assumptions and secure plan sign-offs
• Design complex "what-if" scenarios to provide executives with clear options regarding demand volatility and productivity shocks
• Translate capacity plans into actionable hiring strategies and collaborate with Analytics to build automated data pipelines
• Coach and develop Planning Analysts to elevate their analytical rigor and stakeholder management skills

Requirements

• 4–7 years of experience in Workforce Management, Capacity Planning, Forecasting, Data Science, or Operations Analytics
• Proven experience managing financial alignment and driving stakeholder sign-offs in high-volume environments
• Hands-on experience with predictive or statistical analysis using Python, R, or equivalent environments
• Strong SQL proficiency, including complex queries and data modeling
• Advanced spreadsheet skills with a strong orientation toward automation and continuous improvement
• Demonstrated ability to influence senior stakeholders and lead difficult trade-off conversations

About the Company

Wise is a global technology company building the best way to move and manage the world’s money. We are on a mission to make international payments easier, faster, and cheaper for everyone, everywhere.