Wellness & Recovery Specialist

Responsibilities

• Assist and educate members on Refresh & Recovery services including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, and Theraguns
• Follow and lead safety protocols to prioritize health and safety of team members and members
• Enforce membership compliance by ensuring correct membership level for amenity access
• Monitor saunas and recovery rooms to maintain clean floors, stocked towels, appropriate lighting, and comfortable music levels
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager
• Ensure all equipment is functional, clean, and equally accessible to members
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use
• Support front desk staff as needed to ensure smooth operations and member satisfaction

Requirements

• Ability to multitask while effectively engaging with members in a fast-paced environment
• Strong communication skills to clearly convey issues and operational needs to management
• Excellent interpersonal skills with a customer-focused attitude
• Willingness to work weekends, evenings, and holidays as needed
• Passion for health and wellness
• CPR/AED certification required within 30 days of hire
• Must successfully pass background check

Benefits

• Free membership for you and one family member
• Discounted personal training and merchandise including supplements
• Employee referral program
• Daily Pay offered to access funds before payday
• Competitive pay plus vacation, holiday, and sick pay based on eligibility
• Group health, dental, vision, supplemental life, and Employee Assistance Program based on eligibility
• 401(k) with company matching based on eligibility
• Personal education growth options with Sophia Learning

About the Company

EōS Fitness is a bold, upbeat, and motivating fitness company. Its Core Purpose is to create loyal, lifelong fans and exercise practitioners. The company values taking personal responsibility, being optimistic and having fun, learning and growing, being a team player, and fighting hard to win.