Welfare Case Worker

Responsibilities

• Review client applications and documentation to assess personal and financial eligibility for welfare assistance
• Interview applicants to evaluate needs and assess emergency or crisis situations
• Act as a liaison between clients and landlords, employers, medical professionals, and other human services agencies
• Develop short- and long-term self-sufficiency plans, including job searches, housing assistance, and budgeting
• Assist clients in completing public assistance applications and monitor progress through follow-up appointments
• Maintain detailed case notes, organize financial data, and manage payment transactions
• Locate and coordinate outside resources for essential items such as food, clothing, and medical supplies
• Perform administrative tasks including answering phones, scheduling appointments, and stocking pantry supplies

Requirements

• Associate's degree in Liberal Arts, Business Administration, or a related field
• 2 to 4 years of experience in a role requiring significant public contact and high attention to detail
• Proficiency with computers and standard office equipment
• Ability to handle emotionally charged situations and establish rapport with diverse client populations

Benefits

• Competitive salary range of $49,725.00 - $57,661.50 annually
• Comprehensive "BENEFLEX" flexible benefit plan including health, dental, and life insurance
• Access to a Wellness Program with incentives to offset insurance premiums
• Retirement savings through the New Hampshire Retirement System and voluntary 457 deferred compensation plans
• Paid time off including annual leave and 12.5 paid holidays per year
• Employee perks including family pool passes, golf course guest rates, and library card access

About the Company

The City of Concord Human Services Department provides essential support to the community through professional case management and resource coordination. We offer a collaborative and supportive work environment dedicated to helping residents achieve self-sufficiency.