Welcomer Supervisor (Front Office)

Responsibilities

• Supervise daily front office operations, ensuring smooth check-in and check-out processes
• Lead and motivate the front desk team to maintain high service standards
• Handle guest inquiries, concerns, and special requests professionally and promptly
• Coordinate with other departments to ensure guest satisfaction
• Monitor room availability and assist with reservations when needed
• Train new team members and support ongoing professional development
• Ensure compliance with hotel policies, procedures, and brand standards

Requirements

• Previous experience in a front office role
• Experience in a supervisory capacity is preferred
• Strong communication and interpersonal skills
• Proficiency with the Opera system
• Problem-solving mindset and high attention to detail
• Ability to lead a team and handle guest interactions with confidence and empathy

About the Company

Accor is a global leader in hospitality, bringing together more than 45 brands and 5,500 hotels worldwide. We believe in responsible hospitality and provide numerous opportunities for professional development and advancement. At Accor, we welcome you as you are, supporting you to grow and learn every day in a diverse and inclusive environment.