Warranty Specialist Consultant

Responsibilities

• Provide leadership, management, and support to all Warranty Specialists assigned to the dealer group
• Prepare and present comprehensive regular operational and performance reports to the client
• Monitor warranty operations across all dealers to ensure adherence to manufacturer guidelines
• Stand in as a Warranty Specialist when needed to process and follow up on warranty claims
• Conduct warranty reviews, internal audits, and compliance assessments
• Identify and execute opportunities to improve warranty processes and efficiency
• Act as the Subject Matter Expert for all warranty-related technical information and legal requirements

Requirements

• Minimum 5-7 years' experience in automotive warranty operations, aftersales, or service management
• Proven track record of team management or supervisory experience
• Experience in a consultative or account management style role
• Significant experience in dealer coaching and conducting warranty audits
• Expert knowledge of national automotive warranty policies, procedures, and consumer law
• Deep understanding of dealership operations, workshop flow, and warranty coding
• Proficiency in advanced Microsoft Excel and CRM software

About the Company

MSX International provides specialized services to the automotive industry, focusing on optimizing operations, dealer engagement, and business growth through expert consultancy and management.