Warranty Claims Coordinator

Responsibilities

• Prepare, submit, and track warranty claims for equipment vendors and contractors
• Maintain a comprehensive warranty claims register and monitor open claims
• Manage Return Merchandise Authorization (RMA) processes and coordinate shipments
• Coordinate delivery of replacement parts to regional warehouses
• Serve as the primary internal point of contact for vendors regarding claims
• Prepare regular reports on claim status, aging, and resolution metrics
• Track warranty-related costs and provide data for vendor performance reviews

Requirements

• 3+ years of experience in warranty administration or supply chain coordination
• Experience in energy, utilities, industrial equipment, or critical infrastructure
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Ability to read and interpret purchase orders and warranty terms
• Strong organizational skills and attention to detail

Preferred Qualifications

• Experience supporting data centers, power systems, or BESS
• Familiarity with RMA processes and logistics coordination
• Knowledge of supplier contracts and service agreements
• Experience with ERP systems or CMMS platforms

Benefits

• Competitive salary plus annual performance-based bonus eligibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and growth opportunities