Warranty Auditor

Responsibilities

• Analyze after-sales processes of authorized repairers, specifically regarding warranty customer handling, to ensure compliance with manufacturer standards
• Organize and prepare audit missions by collecting information, planning visits, and defining priority control points
• Conduct dealership audits to verify application of contractual standards, after-sales procedures, and warranty requirements
• Identify non-conformities, process gaps, and improvement opportunities
• Build action plans in collaboration with after-sales managers based on findings
• Provide daily explanations and pedagogical recommendations to dealers to improve practices
• Present audit results and action plans to dealership management
• Perform complete activity reporting and respond to network assistance requests

Requirements

• Degree (Bac+2 to Bac+5) in automotive mechanics, vehicle maintenance, after-sales engineering, quality/audit, or service management
• 3 to 5 years of experience in automotive after-sales (workshop, reception, warranty, or quality)
• Mastery of after-sales processes including warranty, diagnostics, reception, invoicing, and customer satisfaction
• Knowledge of manufacturer tools such as DMS, warranty portals, and diagnostic tools
• Ability to analyze data and formalize non-conformities
• Valid driver's license (Permis B) is indispensable
• Willingness for frequent regional or national travel

About the Company

With 4,700 employees worldwide, MSX International is a major player in outsourced services for the automotive industry. For over 25 years, we have supported automotive manufacturers and their distribution networks in France and across the mobility sector.