Warranty Auditor

About the Company

With 4,700 employees worldwide, MSX International is a major player in outsourced services for the automotive industry. For over 25 years, we have supported automotive manufacturers and their distribution networks in France, as well as all mobility players, with the trust of fifty committed clients.

Responsibilities

• Analyze after-sales processes of authorized repairers, specifically regarding warranty customer handling, to evaluate compliance with manufacturer standards.
• Organize and prepare audit missions by collecting necessary information, planning visits, and defining priority control points.
• Perform dealership audits to verify application of contractual standards, after-sales procedures, and warranty requirements.
• Identify non-conformities, process gaps, and improvement opportunities.
• Build action plans in collaboration with after-sales managers based on identified non-conformities.
• Explain observed anomalies to dealers daily, providing concrete and pedagogical recommendations.
• Present audit results and action plans to management, arguing findings and proposing realistic improvement axes.
• Complete full activity reporting.
• Respond to assistance requests from the dealer and agent network (information, support, advice).

Requirements

• Degree (Bac+2 to Bac+5) in automotive mechanics, vehicle maintenance, after-sales engineering, quality/audit, or after-sales management.
• 3 to 5 years minimum experience in automotive after-sales (workshop, reception, warranty, quality).
• Mastery of after-sales processes: warranty, diagnostics, reception, invoicing, customer satisfaction.
• Knowledge of manufacturer tools (DMS, warranty portals, diagnostic tools).
• Ability to analyze data, identify gaps, and formalize non-conformities.
• Rigor and organizational skills.
• Ability to travel frequently to dealerships (regional or national).
• Valid driver's license (Permis B) is essential.

Benefits

• Company vehicle (covering professional travel)
• 9.5 weeks of paid leave per year
• Mutual insurance & provident fund
• CSE (Works Council)