Warranty Auditor

Responsibilities

• Audit the Retailer network focusing on warranty claim applications and documentation
• Carry out independent warranty audits in line with manufacturer parameters
• Create detailed reports on audit findings including recommended actions
• Explain findings to Dealer staff and Management
• Guide Dealers on best practices for their business
• Analyze KPI data to identify Dealer weaknesses and strengths
• Maintain customer relations with local Regions and Dealers
• Complete travel to and from dealers independently

Requirements

• Minimum of two years of audit experience
• Industry related qualification or degree preferred
• Clean driving record and employment background
• Ability to travel a minimum of 5 days per week
• Proficiency in MS Office, specifically Excel and Word
• Strong problem-solving and investigative abilities
• Excellent communication and people motivation skills
• Legal authorization to work in the United States

Preferred Qualifications

• Background in Client Dealer, Dealer Franchise, or OEM Service/Warranty Management
• Automotive audit experience
• 1-2 years experience with dealer management systems (ADP, R&R, CDK, etc.)
• Knowledge of warranty support material such as recalls, campaigns, and technical service bulletins
• General technical understanding of vehicle repairs

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.