Warranty Audit Consultant

Responsibilities

• Conduct on-site dealer warranty audits across the UK
• Analyze dealer historical warranty cost performance
• Perform manual reviews of paid claims and documentation to validate administrative compliance
• Advise dealers on warranty processes and manufacturer policy compliance
• Prepare detailed reports on inaccurate claims and audit risks
• Present closing meeting reports while on-site

Requirements

• Minimum five years of experience in Warranty and motor industry knowledge
• Or three years of technical/workshop experience with strong Aftersales and Warranty process knowledge
• Extensive knowledge of workshop processes and policy/procedure
• Ability to travel extensively within the UK including overnight stays
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• PC literacy

Preferred Qualifications

• Knowledge of both car and commercial vehicle sectors
• Experience working within high-performance, collaborative peer groups

Benefits

• 25 days annual leave entitlement
• Company car
• Company contributory pension plan
• Cashback healthcare scheme
• Life Assurance
• Car Salary Exchange Scheme

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients optimize operations in sales performance, repair optimization, and consumer engagement.