Warranty Analyst

Responsibilities

• Research, develop, and maintain complex technical manuals, service documentation, and operating instructions for custom fire trucks and emergency vehicles.
• Interpret engineering drawings, electrical schematics, hydraulic systems, and mechanical assemblies into clear technical content.
• Author and maintain warranty manuals, policies, claim procedures, and technical guidance.
• Process warranty claims and manage documentation on the website and dealer portal.
• Collaborate cross-functionally with Engineering, Quality, Production, and Service teams to resolve documentation gaps.
• Ensure all documentation complies with industry standards (e.g., NFPA), internal quality systems, and regulatory requirements.
• Analyze field feedback and warranty trends to improve documentation accuracy and usability.

Requirements

• Associate’s or Bachelor’s degree in Technical Writing, Engineering Technology, Mechanical/Electrical Technology, or a related field.
• Minimum of 3 years of professional experience in technical writing, documentation, or warranty support.
• Experience within manufacturing, heavy equipment, automotive, or specialty vehicle industries.
• Demonstrated ability to independently interpret complex technical information and apply professional judgment.
• Advanced written communication skills with high attention to detail.
• Proficiency in documentation tools and document control systems.

Preferred Qualifications

• Experience in fire apparatus or emergency vehicle manufacturing.
• Working knowledge of NFPA fire apparatus standards.
• Experience supporting warranty analysis, service operations, or aftermarket documentation.
• Familiarity with CAD, PLM, or ERP systems.
• Experience coordinating or developing technical illustrations.

About the Company

REV Group, Inc. is a leading manufacturer of specialty vehicles. Through our brand E-ONE, we produce state-of-the-art custom and commercial fire trucks, including pumpers, tankers, aerial ladders, and rescue vehicles. As part of Terex Corporation, we are committed to safety, innovation, and quality, building the essential products that emergency responders depend on every day.