VP of Account Management

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands with the intelligence to see how AI represents them and the Agents to act on it. We are a lean, fast-moving team defining a new category in marketing.

Responsibilities

• Lead, coach, and develop the Account Management org across Enterprise and Mid-Market segments
• Own the full AM org's book of business and be accountable for net revenue retention (NRR)
• Build and align segment-specific playbooks and unified commercial motions
• Establish a strong coaching culture with frameworks for pipeline management and deal strategy
• Run executive-level pipeline reviews, forecast calls, and deal escalations
• Serve as a senior commercial partner on strategic accounts and C-suite business reviews
• Recruit, onboard, and develop AM managers and their teams
• Partner cross-functionally to surface customer insights and align with company priorities
• Champion tooling, enablement, and process improvements

Requirements

• 8+ years of SaaS experience in account management, new logo sales, or expansion sales
• At least 3 years of experience managing managers or leading multi-segment AM teams
• Proven track record owning NRR and expansion targets
• Experience with both high-velocity mid-market cycles and complex enterprise deals
• Executive presence and ability to engage at the C-suite level
• Entrepreneurial mindset comfortable in high-growth environments