VP GTSM Clientman Tribe and Singapore Support Lead

Responsibilities

• Monitor and maintain critical technology infrastructure to minimize operational disruption.
• Provide technical support for service management to resolve complex issues for specific client groups.
• Execute preventative maintenance on hardware and software using monitoring tools to ensure optimal performance.
• Analyze system logs, error messages, and user reports to identify and resolve root causes of hardware, software, and network issues.
• Drive automation, monitoring enhancements, capacity management, and service resiliency.
• Identify and remediate potential service-impacting risks and issues through appropriate governance processes.
• Lead and inspire geographically distributed teams, focusing on talent development and capability uplift.
• Advise senior technology leaders and stakeholders on service risks and performance.

Requirements

• 13 years of L2/L3 Application Support experience is required.
• ITIL v3 or above foundation certification.
• Deep expertise in Incident, Problem, Change, Release, and Major Incident Management.
• Proven experience in service resilience, disaster recovery, and regulatory resilience testing.
• Ability to support Singapore business hours and participate in rotational on-call availability.
• Strong leadership skills with the ability to manage complex, business-critical application estates.

Preferred Qualifications

• Strong understanding of SRE principles, including SLIs, SLOs, and error budgets.
• Proficiency in SQL (Oracle, MS SQL) for querying and data analysis.
• Experience managing Unix/Linux environments, including server configurations and shell scripting.
• Hands-on experience with AWS and API-based applications.
• Experience driving observability and GenAI-enabled service management.

About the Company

Barclays is a leading international financial institution. We don't just anticipate the future—we're creating it. Our culture is built on our core values of Respect, Integrity, Service, Excellence, and Stewardship, empowering our people to challenge the status quo and drive meaningful change.