VP, Global Retail E-Commerce

Responsibilities

• Set and lead the enterprise e-commerce strategy to drive profitable growth across owned and partner online channels
• Own online business performance and core digital KPIs, including conversion, sales, average order value, and margin
• Lead digital merchandising and onsite assortment presentation, ensuring localization by market where necessary
• Drive onsite performance improvements across navigation, search, personalization, and checkout in partnership with UX/UI and SEO teams
• Define and deliver the e-commerce roadmap by partnering with Product and Technology to prioritize platform enhancements
• Align Marketing, Merchandising, Product, Technology, and Operations teams to deliver a seamless end-to-end customer journey
• Build and lead a high-performing global team with clear accountability and strong cross-functional ways of working
• Use data and analytics to identify opportunities, diagnose performance trends, and drive strategic decision-making

Requirements

• Bachelor's degree in Business, Marketing, Merchandising, or a related field (MBA or advanced degree preferred)
• 12+ years of progressive experience in e-commerce, digital commerce, retail, or omnichannel leadership
• Proven success scaling significant e-commerce businesses across multiple international markets
• Strong commercial acumen and deep understanding of digital KPIs and customer behavior
• Experience leading and influencing senior stakeholders within a complex, matrixed organization
• Strong analytical and problem-solving skills with the ability to translate data insights into actionable growth strategies

About the Company

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. Our purpose is design for the good of humankind, striving to build a more sustainable, equitable, and beautiful future for everyone through innovative design and purposeful work.