Voice Bot Engineer-Data Scientist

About the Company

Credgenics is India's leading SaaS-based debt collection platform, helping banks, NBFCs, FinTechs, and ARCs digitize and automate their collection processes. By leveraging AI, ML, and advanced analytics, we enable financial institutions to improve recovery rates, optimize collection spends, and enhance operational efficiency.

Responsibilities

• Implement and fine-tune STT and TTS models for real-time customer conversations
• Work with engineering teams to embed speech models into collection workflows and customer engagement platforms
• Develop production-ready ML pipelines for speech models, ensuring low latency and high accuracy
• Continuously track and optimize model performance regarding accuracy, latency, and naturalness of voice
• Enable automation of customer communication through seamless voicebot deployment
• Partner with product managers, engineers, and operations teams to design applied AI solutions

Requirements

• 3–5 years of experience in Voice AI, Voicebot development, or Conversational AI
• Strong experience with speech recognition (STT/ASR) and speech synthesis (TTS) deployment
• Hands-on experience with ML/DL frameworks such as PyTorch, TensorFlow, or Keras
• Proficiency in Python and experience in API-based model integration
• Practical experience deploying models in production environments on AWS, GCP, or Azure
• Experience with latency optimization and real-time deployment of speech models