Vocational Supervisor

Responsibilities

• Oversee and maintain accurate client tracking, including timekeeping, retention milestones, and assessments
• Ensure client case management files are properly assembled and maintained
• Ensure clients receive quality job placement preparation, training, and educational referrals
• Track and report productivity and implement improvement plans
• Oversee staff responsible for assessments, retention, and training to support Individual Vocational Assessment Plan (IVAP) goals
• Act as a liaison with onsite partners and WeCARE units regarding client services
• Create and implement department-specific trainings on industry standards
• Motivate and train staff to provide exceptional service and meet program goals

Requirements

• Bachelor's Degree in social services, psychology, vocational rehabilitation, or occupational rehabilitation
• Four years of direct customer service experience providing case management in a clinical or social service environment
• Two years of supervisory experience
• Experience in a fast-paced, performance-driven team environment
• Exceptional customer service and engagement skills
• Experience with publicly-funded programs (TANF experience preferred)
• Knowledge of laws and regulatory requirements related to program responsibilities

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America, focusing on the development, design, and delivery of demand-driven workforce solutions.