Virtual Agent

Responsibilities

• Greet patients virtually through the check-in system and provide guidance
• Verify patient identity, insurance status, appointment times, and clinic location
• Assist patients with self-check-in and handle direct inquiries
• Process payments, collect co-pays, and confirm credit card information
• Complete administrative tasks including plan-of-care follow-up and visit tracking
• Manage active check-in queues across multiple clinics
• Document patient interactions accurately in the EMR and communication platforms
• Coordinate information handoffs between the virtual desk and clinical teams
• Navigate virtual check-in systems, EMR software, and payment platforms

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proficiency navigating technology and software systems
• Strong organizational and detail-oriented skills
• Ability to maintain HIPAA compliance and patient confidentiality

About the Company

The Center for Physical Rehabilitation specializes in all-inclusive therapy services in a friendly, compassionate, and upbeat atmosphere. Our state-of-the-art facilities are located throughout greater Grand Rapids with extended hours.