VIP Team Manager

Responsibilities

• Manage and retain a portfolio of High Value Players by building strong, loyal relationships.
• Lead, mentor, and develop a team of VIP Account Managers to ensure exceptional service delivery.
• Provide proactive, one-stop service and tailored rewards through regular correspondence.
• Meet productivity, quality, and Service Level Agreement (SLA) targets.
• Host VIPs at hospitality events and ensure bonuses or gifts align with business requirements.
• Maintain responsible gaming and compliance protocols at the heart of all operations.
• Collaborate with other departments to enhance the overall customer experience.

Requirements

• Minimum of 4 years of experience in high-end customer service.
• Proven experience in team management or people leadership.
• Essential knowledge of the online gaming industry.
• Proficiency with Excel and strong analytical skills.
• Excellent verbal and written communication skills.
• Ability and willingness to work non-traditional business hours.
• Strong organizational, planning, and time-management skills.

Preferred Qualifications

• High-level hospitality experience.
• Knowledge of sports or experience working within a heavily regulated industry.
• Understanding of marketing processes.

Benefits

• Extended medical, vision, and dental coverage.
• Life and disability insurance.
• Retirement program with employer contributions.
• Eligibility for short-term or long-term incentive compensation, including cash bonuses and stock programs.
• 12 holidays plus two floating holidays.
• Paid sick time in accordance with applicable Canadian law.

About the Company

FanDuel Group is the premier mobile gaming company in the United States and Canada. Our portfolio includes leading brands such as FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and our daily fantasy sports product. As a subsidiary of Flutter Entertainment, we are part of the world's largest sports betting and gaming operator.