VIP Team Manager

Responsibilities

• Manage and retain a portfolio of High Value Players by building strong, loyal relationships
• Lead, mentor, and develop a team of VIP Account Managers to ensure exceptional service delivery
• Provide proactive, one-stop service and tailored rewards through regular correspondence
• Ensure responsible gaming and compliance protocols are at the heart of all customer interactions
• Meet productivity, quality, and Service Level Agreement (SLA) targets
• Coordinate with other departments to enhance the overall customer experience
• Host VIPs at hospitality events and manage the distribution of bonuses and gifts in accordance with business requirements

Requirements

• Minimum of 4 years of experience in high-end customer service
• Proven experience in team management or people leadership
• Essential knowledge of the online gaming industry
• Strong analytical skills and proficiency with Microsoft Excel
• Excellent verbal and written communication skills
• Ability to work non-traditional business hours
• Highly organized with strong planning and execution skills

Preferred Qualifications

• High-level hospitality experience
• Knowledge of sports or experience working within a heavily regulated industry
• Understanding of marketing processes

Benefits

• Extended medical, vision, and dental coverage
• Life and disability insurance
• Retirement program with employer contributions
• Eligibility for short-term or long-term incentive compensation, including cash bonuses and stock programs
• 12 holidays plus two floating holidays
• Paid sick time in accordance with applicable Canadian law

About the Company

FanDuel Group is the premier mobile gaming company in the United States and Canada. Our portfolio includes leading brands such as FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and our daily fantasy sports product. As a subsidiary of Flutter Entertainment, we are part of the world's largest sports betting and gaming operator.