VIP Reactivation Manager

Responsibilities

• Conduct outbound calls to reactivate inactive clients
• Identify churn reasons and apply retention strategies
• Present personalized offers, bonuses, and incentives
• Execute outbound promotional campaigns aligned with marketing initiatives
• Inform clients about promotions, special offers, and brand campaigns
• Contact newly registered clients and support smooth onboarding
• Educate clients on platform features, payment methods, and benefits
• Handle callback requests and resolve client issues
• De-escalate complaints and ensure client satisfaction
• Support VIP operations during peak and high-load periods

Requirements

• 6+ months experience in Customer Relationship Management or Sales roles
• Experience in the iGaming and Sports Betting market
• English proficiency at a B2 level or higher
• Understanding of iGaming industry KPIs, metrics, and terminology
• Strong negotiation skills
• Customer-centric mindset

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, stomatology, psychological services, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Our client is a fast-scaling international marketing company and a major player in the iGaming industry, focusing on expanding operations across Asia through deep market research and performance-driven digital campaigns.