Posted 8 hours ago
VIP Proximity Support Technician
HELPLINETechnicien support de proximité VIP H/F - Anglais bilingue
Perks & benefits
Health InsuranceTransportationVisaMobile AllowanceCommissionEducation Allowance
Requirements
Significant experience in similar role, Fluent or bilingual English, Strong interpersonal skills, Rigorous and procedural
Skills
Technical Support
About the role
Responsibilities
- Provide level 1 and 2 technical support to users
- Diagnose and resolve hardware and software issues
- Manage assistance requests via a ticketing system
- Follow up on incidents and requests until resolution
- Collaborate with existing teams to resolve complex incidents
- Participate in the continuous improvement of service processes and procedures
Requirements
- Significant first experience in a similar position
- Excellent level of English (fluent or bilingual)
- Excellent interpersonal and welcoming skills
- Rigorous approach to following existing procedures
- Collaborative and motivated team player
Benefits
- 50% health insurance coverage
- 50% transportation reimbursement
- Minimum 15-day integration program
- Restaurant vouchers (€9.50 with 60% employer contribution)
- Referral bonuses up to €1000
- CSE cultural advantages
- Training institute for skill development
About the Company
HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments and business units in their digital transformation projects since 1994. With 3600 specialists and 16 locations, the company operates in France and internationally.
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HELPLINE · Paris
