VIP Proximity Support Technician

About the Company

HELPLINE specializes in user support outsourcing and implementing an augmented employee experience through AI, where human expertise and technology enrich each other. Part of the Everience group, HELPLINE serves over 200 clients with 2,500 employees.

Responsibilities

• Handle requests from VIP users
• Manage user requests via kiosk or on-site visits
• Diagnose and resolve hardware and software issues
• Manage assistance requests via a ticketing system and track the backlog
• Ensure incident and request follow-up until resolution
• Collaborate with teams to resolve complex incidents
• Participate in continuous improvement of service processes and procedures
• Manage the IT asset park

Requirements

• 3 to 5 years of significant professional experience
• At least 6 months of experience in proximity support managing VIP users
• Fluent or bilingual English proficiency
• Excellent interpersonal and welcoming skills
• Rigorous approach to following existing procedures
• Collaborative and motivated team player

Benefits

• 50% health insurance coverage
• 50% transportation reimbursement
• 15-day integration program
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1,000
• CSE cultural advantages
• Training institute for skill development