VIP Guest Relations Supervisor

Responsibilities

• Oversee and manage the VIP guest experience to ensure exceptional service standards
• Supervise and train the VIP guest relations team
• Develop strategies to enhance VIP member satisfaction and retention
• Serve as the primary point of contact for VIP members regarding queries and requests
• Coordinate with various departments for seamless service delivery
• Organize and oversee exclusive events and experiences for VIP members
• Manage VIP membership programs, including benefits and loyalty initiatives
• Conduct regular quality checks and audits to maintain service standards
• Handle sensitive situations and complex issues with diplomacy
• Analyze feedback and data to identify areas for improvement
• Maintain accurate records of VIP preferences and interactions

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 5 years of experience in luxury hospitality or high-end customer service
• At least 2 years of experience in a supervisory role within VIP or guest relations
• Fluency in English; proficiency in Arabic is highly desirable
• Proficiency in CRM systems and luxury hospitality management software
• Experience in event planning and execution for high-profile clients
• Ability to work flexible hours, including evenings, weekends, and holidays
• Must be a Saudi National

About the Company

Work Force is a leading sourcing and recruitment firm dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia.