VIP Customer Support Representative

Responsibilities

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation
• Clarify questions related to betting odds, bet settlement, and winnings calculation
• Assist with issues related to deposits, withdrawals, and other payments
• Ensure customer compliance with regulatory requirements, including age verification and responsible gambling laws
• Assist customers in setting limits for deposits, bets, or losses and provide responsible gambling resources

Requirements

• 0.5+ years of experience in customer support (iGaming or VIP support preferred)
• Intermediate English proficiency or higher
• Proficient knowledge of customer service standard practices and procedures
• Knowledge of sales principles and methods
• Ability to maintain customer confidentiality
• Excellent verbal and written communication skills
• Strong attention to detail and problem-solving skills

Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (compensation for gym, stomatology, psychological services, etc.)
• Performance-Driven Rewards
• Dynamic Work Environment

About the Company

Our client is a fast-scaling international marketing company and a major player in the iGaming industry, focusing on expanding operations across Asia through deep market research, business strategy, and performance-driven digital campaigns.