VIP Account Manager

Responsibilities

• Cultivate and develop relationships with VIP players, serving as a trusted consultant through high-volume outbound communication (125+ contacts per day via phone/email).
• Act as a liaison between high-value players and the studio to resolve bugs and maintain player retention.
• Collaborate with cross-functional teams and studios to drive revenue growth through feature development and special promotions.
• Utilize data science-driven workflows to analyze campaign performance and increase player engagement and reactivation.
• Partner with leadership to create consultative engagement presentations using market trends and industry research.
• Drive RFP documentation for studios to build out VIP-driven features.
• Exceed annual targets for productivity, quality, CSAT, and revenue goals.

Requirements

• 3+ years of experience in customer service or account management.
• Impeccable communication and presentation skills.
• Excellent telephone skills with the ability to handle high call volumes (90+ calls per day).
• Strong quantitative aptitude and ability to analyze performance statistics.
• Proficiency in Microsoft Office.
• Ability to build rapport and generate revenue through personal account relationships.
• Flexibility to work some evenings or weekends and travel as needed.

Preferred Qualifications

• Target and sales-driven mindset.
• High level of interest in or understanding of the social gaming industry.
• Positive attitude and a strong desire to learn.

Benefits

• Comprehensive medical, dental, vision, and basic life insurance.
• Paid vacation time (15–25 days) and 14 paid holidays per year.
• Paid parental and compassionate leave.
• Wellbeing programs for mental health and wellness support.
• Commuter benefits and fitness reimbursement.
• Eligibility for 401(k) and Employee Stock Purchase Program.

About the Company

Zynga is a global leader in interactive entertainment and a proud label of Take-Two Interactive. Our games have been downloaded over 6 billion times, connecting players in over 175 countries through fun, strategy, and competition. From FarmVille™ and Words With Friends™ to Zynga Poker™, we craft unforgettable gaming experiences that bring people together through the power of play.