VIP Account Manager

Responsibilities

• Cultivate and develop relationships with VIP players, serving as a trusted consultant through high-volume outbound communication (125+ contacts per day via phone/email).
• Act as a liaison between high-value players and the studio to resolve bugs and maintain player retention.
• Collaborate with cross-functional teams and studios to drive revenue growth through feature development and special promotions.
• Utilize data science-driven workflows to analyze campaign performance and increase player engagement and reactivation.
• Partner with leadership to create consultative engagement presentations using market trends and industry research.
• Drive RFP documentation for studios to build out VIP-driven features.

Requirements

• 3+ years of experience in customer service or account management.
• Impeccable communication and presentation skills.
• High-volume telephone skills (ability to handle 90+ calls per day).
• Strong quantitative aptitude with the ability to analyze performance statistics.
• Proficiency in Microsoft Office.
• Ability to work some evenings or weekends as required.

Preferred Qualifications

• Target and sales-driven mindset.
• High level of interest or understanding in the social gaming industry.
• Positive attitude and a strong desire to learn.
• College degree.

Benefits

• Competitive hourly pay and eligibility for bonuses or equity awards.
• Comprehensive medical, dental, vision, and basic life insurance.
• Generous paid time off, including 14 paid holidays and 15–25 days of vacation.
• Paid parental and compassionate leave.
• Wellbeing programs and commuter benefits.
• 401(k) plan and Employee Stock Purchase Program eligibility.

About the Company

Zynga is a global leader in interactive entertainment and a proud label of Take-Two Interactive. With over 6 billion downloads, our games connect players in over 175 countries through fun, strategy, and competition. Our diverse portfolio includes fan favorites like FarmVille™, Words With Friends™, and Zynga Poker™.