VIP Account Manager

Responsibilities

• Manage and grow a portfolio of high-value VIP accounts as the main point of contact
• Monitor account activity to identify retention opportunities and business risks
• Reactivate inactive customers through tailored incentives and personalized outreach
• Resolve complex and technical issues with a high standard of service
• Create and apply bonuses aligned with account performance and reward strategy
• Analyze customer behavior to estimate value and improve engagement
• Collaborate with internal teams to improve user experience and service quality
• Ensure all account activity follows regulatory and safety standards

Requirements

• Background in key account management, high-end customer support, or sales
• Ability to interpret customer data and behavioral patterns
• Proactive approach to solving complex client issues
• Proficiency in English and German, both written and spoken
• Availability for shift work, including evenings and weekends
• Strong ability to work in a fast-paced, dynamic environment

Benefits

• Attractive KPI bonus
• Medical insurance for you and your partner
• Sports package
• 20/26 days of vacation per year
• 6 sick leave days without a medical certificate
• Office snacks and modern workplace facilities
• Career growth opportunities
• Partially paid language classes
• Team-building events and corporate parties

About the Company

BrainRocket creates end-to-end tech products for Fintech, iGaming, and Marketing, with a fast-moving international team based in Warsaw and across Europe.