VIP Account Manager

Responsibilities

• Build and maintain relationships with VIP players, acting as their primary point of contact via Telegram
• Understand player preferences and habits to provide personalized, scalable service
• Implement retention strategies including bonus offers, loyalty rewards, and personalized incentives
• Monitor player behavior to identify re-engagement opportunities and prevent churn
• Ensure all interactions align with responsible gambling protocols and report unusual activity
• Log player interactions and relevant data to support profiling and team insights

Requirements

• Strong written English communication skills
• A customer-first mindset with the ability to build rapport and be proactive
• Previous experience in VIP management
• Experience in the iGaming or crypto industry is a strong plus
• Ability to work the night shift (12am – 8am CET)

Preferred Qualifications

• Familiarity with crypto casinos and the broader crypto space
• Multilingual capabilities

Benefits

• Comprehensive benefits package for Malta-based employees
• Private health insurance, wellness allowance, and communication allowance
• Social perks including healthy Wednesday lunches, Social Fridays, and seasonal events
• Employee discounts at various restaurants and businesses
• Extended second-parent leave policy and private parking (Malta-based)
• Relocation package offered for candidates moving to Malta

About the Company

Bet On Talent is a rapidly growing team operating in the heart of the iGaming hub in Malta. We value enthusiasm, fresh ideas, and a proactive mindset, providing a vibrant environment where strategic input directly shapes our VIP growth.