VIP Account Manager

Responsibilities

• Build, manage, and maintain a stable portfolio of high-value VIP players as their dedicated point of contact.
• Monitor player behavior, deposits, and engagement trends to proactively identify and mitigate churn risks.
• Craft and deliver personalized marketing campaigns, including tailored offers, reloads, and cashback rewards.
• Negotiate player bonuses and compensation within company guidelines to balance satisfaction and profitability.
• Resolve complex player concerns and escalations efficiently while maintaining detailed interaction records.
• Collaborate with payments, fraud, compliance, and support teams to ensure a frictionless player experience.
• Contribute to VIP revenue growth and help optimize bonus structures using performance metrics.

Requirements

• Proven experience in the iGaming, online casino, sportsbook, or betting industry.
• Experience managing VIP or high-net-worth client portfolios.
• Fluency in written and spoken English.
• Strong negotiation skills and a data-driven mindset regarding player lifecycle management.
• Proficiency with CRM systems, spreadsheets, and Telegram-based communication.
• Ability to work independently and remain professional under pressure.
• Currently based in Malta or willing to relocate for a hybrid role (4 days office / 1 day remote).

Preferred Qualifications

• Fluency in additional languages, particularly German.
• Background in sales, hospitality, luxury service, or affiliate management.
• Deep familiarity with responsible gaming practices and compliance requirements.

Benefits

• Private health insurance, wellness allowance, and communication allowance.
• Healthy lunch on Wednesdays, Social Fridays, and seasonal company events.
• Employee discounts at various restaurants and businesses.
• Extended second-parent leave policy.
• Private parking space.

About the Company

Bet On Talent is a growing team in the heart of the Malta iGaming hub, dedicated to delivering elite player experiences and driving strategic growth through high-energy, professional relationship management.