Posted 6 hours ago
Villa Front Desk Agent
AYANA HospitalityVilla Front Desk Agent
Requirements
Indonesian Citizen, 1 year luxury resort experience, Fluent English, Diploma in Hotel Management
Skills
customer serviceHospitality
About the role
Responsibilities
- Greet guests and provide outstanding customer service
- Check guests in and out of the hotel
- Answer and direct incoming calls and assist with guest inquiries
- Book and modify reservations
- Handle cash, credit card, and other payment transactions
- Respond to guest needs, requests, and complaints in a timely and efficient manner
- Maintain accurate guest records and ensure confidential information is protected
Requirements
- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort
- Eloquent in English communication in both written and spoken
- Diploma in Rooms Division, Hotel Management, or other relevant fields
- Bachelor's degree is desirable
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AYANA Hospitality · Bali
